The person we are looking for for the Help Desk position is an Information Technology professional with a few years of experience in corporate information systems, preferably gained within a company that develops management software solutions.
The role
The position involves joining a team with an operational role in the customer support process, providing 1st- and 2nd-level support to the Delivery area on Blulink’s proprietary Suite.
The candidate will be required to carry out the following activities:
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Provide customer support during the post go-live phase and project maintenance, in relation to reported issues.
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Provide support to the Delivery area during the customer project activation phase, in relation to reported issues.
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Provide support to the Delivery/Development area during the configuration of custom solutions for solution proposals.
These are the areas of reported issues for which support is required:
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System interfacing and data exchange
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Database management and query optimization
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Verification of issues caused by configuration on the proprietary framework
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User profiling
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System support for issues related to browsers and/or servers that affect application functionality
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Detection, verification, initial analysis, and reporting of bugs in the proprietary framework
The ideal candidate therefore has the following skills and knowledge:
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Data modeling, databases, DBMS administration
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MS SQL Server (2005 and later) and Oracle (10g and later)
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Knowledge of Data Integration Tools and system integration logic
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Good knowledge of the SQL language, query structuring, and optimization
Software Languages – Applications
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Microsoft VB .NET
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C#
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Web Applications (ASP.Net)
Why should you apply?
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If you want to grow professionally and be trained according to your expectations and a defined career path
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If you want to work on constantly challenging projects
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If you want the opportunity to work both from home and in the office
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If you want to work in a young and dynamic company where people truly make the difference
Employment type: Full-time employee.
Submit your CV by sending an email to hr@blulink.com, specifying the position you are applying for in the subject line.
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