Creating Customer Value: how the way of experiencing Quality has changed, even at a distance.
Quality is always defined by the customer and not by the company!
In a world that seeks a “new normal”, distant but connected, Quality must become Smart and follow company processes remotely while keeping the focus on creating customer value.
Will remote Quality become the “new normal”?
Will the supplier evaluation turn into an evaluation to identify Business Partners able to work and communicate even remotely? What will the new scenarios be like?
Also this year Blulink organizes, as part of the World Quality Day 2020, the eleventh edition of the Quality for Italy – Italy for Quality event, which will be held on Thursday 12 November for the first time ONLINE!