Claim Management

Quarta EVO Claims management software, aims to identify and record all reports of anomalies or problems from the market, in relation to products or services offered with the intention of improving information management, vital for customer satisfaction and business development.

In the event that the product or service provided to the customer manifests a deviation from the established requirements, the customer files a complaint or report with the supplier, requesting an immediate solution, which can lead in general, to the emergence of a Nonconformity or a Return.

The Customer Management software module makes it possible to record in an analytical and orderly manner all documents related to a customer’s report of failure to meet requirements (malfunction of a product, failure or partial delivery of a service, etc.).

The module is fully integrated with the other modules of Quarta EVO and the powerful BPM engine, allows for a fully configurable definition of the “flow” of document and activity management. Indeed, it is possible to establish a different path for each claimed item or to manage the claim as a whole.

Integration with the mail system also allows for ease of use of the solution: each user can be alerted or “invited” to process management by a message in his or her mailbox and automatically open in Fourth EVO the process step indicated for his or her part of management.