- By Process
- Quality Management System
- Document Management Software Quarta EVO
- FMEA Control Plan Software – Quarta EVO
- Indicators for Processes
- Key Performance Indicators for Projects
- Performance Indicators for Post Sales
- Quality Supplier Indicator
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Audit
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Management Exemptions and Concessions
- Quarta EVO Process Management
- Quarta EVO Project Management Workflow
- Quarta EVO Returned
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software APQP
- Software IATF 16949 core tools automotive regulations
- Software PPAP Quarta EVO
- Software Quality Supplier Portal Quarta EVO
- Quality Control
- FMEA Control Plan Software – Quarta EVO
- Indicators for Processes
- Production Indicators
- Quality Supplier Indicator
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Measuring Instruments Management
- Quarta EVO Sample Management
- Software APQP
- Software CAD Convert Quarta EVO
- Software IATF 16949 core tools automotive regulations
- Software PPAP Quarta EVO
- Software Quality Supplier Portal Quarta EVO
- SPC Software – Statistical Process Control
- Safety & Health System
- Indicators and KPIs
- Environmental System
- Quality Management System
- By Industries
- Aerospace & Defence
- Automotive
- Document Management Software Quarta EVO
- FMEA Control Plan Software – Quarta EVO
- Production Indicators
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Risk Assessment
- Quarta EVO Software Non Conformity Management Module
- Software APQP
- Software IATF 16949 core tools automotive regulations
- Software PPAP Quarta EVO
- Software Quarta EVO HSE Health – Quality and Safety Management System
- SPC Software – Statistical Process Control
- Ceramic
- Construction
- Cosmetic
- Hi-Tech Electronics
- Engineering
- Food & Beverage Quality Management System
- Hardware / Machining
- Hydraulics
- Home Automation
- Manufacturing
- Document Management Software Quarta EVO
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO Lot Inspection
- Quarta EVO Process Management
- Quarta EVO Risk Assessment
- Quarta EVO Software Non Conformity Management Module
- Software Quarta EVO HSE Health – Quality and Safety Management System
- SPC Software – Statistical Process Control
- Medical Devices
- Document Management Software Quarta EVO
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Risk Assessment
- Quarta EVO Software Non Conformity Management Module
- Software Quarta EVO HSE Health – Quality and Safety Management System
- Multiutilities
- Pharma
- Plastic
- Railway
- Document Management Software Quarta EVO
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO Lot Inspection
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- SPC Software – Statistical Process Control
- Services and Public Administrators
- By Regulation
- AS/EN 9100
- Document Management Software Quarta EVO
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Management Exemptions and Concessions
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Sample Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software CAD Convert Quarta EVO
- SPC Software – Statistical Process Control
- European Annex 11
- FDA 21 CFR
- Document Management Software Quarta EVO
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- SPC Software – Statistical Process Control
- d.lgs 231
- d.lgs 81/2008, BS 8800/OHSAS 18000
- ISO 9001
- Document Management Software Quarta EVO
- Indicators for Processes
- Key Performance Indicators for Projects
- Performance Indicators for Post Sales
- Production Indicators
- Quality Supplier Indicator
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Audit
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Management Exemptions and Concessions
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Project Management Workflow
- Quarta EVO Returned
- Quarta EVO Risk Assessment
- Quarta EVO Sample Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software CAD Convert Quarta EVO
- Software Quarta EVO HSE Health – Quality and Safety Management System
- SPC Software – Statistical Process Control
- ISO 13485
- Document Management Software Quarta EVO
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software Quarta EVO HSE Health – Quality and Safety Management System
- ISO 14001, EMAS
- Document Management Software Quarta EVO
- Indicators for Processes
- Key Performance Indicators for Projects
- Performance Indicators for Post Sales
- Production Indicators
- Quality Supplier Indicator
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Audit
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO Environmental System
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Process Management
- Quarta EVO Project Management Workflow
- Quarta EVO Returned
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- ISO 14971
- ISO 22000, HACCP, BRC, IFS
- Document Management Software Quarta EVO
- Indicators of Maintenance
- Quart EVO Organizational Model
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- SPC Software – Statistical Process Control
- ISO 31010
- ISO 50001
- Document Management Software Quarta EVO
- Indicators for Processes
- Key Performance Indicators for Projects
- Performance Indicators for Post Sales
- Production Indicators
- Quality Supplier Indicator
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Audit
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Project Management Workflow
- Quarta EVO Returned
- Quarta EVO Risk Assessment
- Quarta EVO Sample Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software Quarta EVO HSE Health – Quality and Safety Management System
- SPC Software – Statistical Process Control
- IATF 16949
- Quarta EVO 8D Report
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Management Exemptions and Concessions
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Sample Management
- Quarta EVO System Maintenance
- Software APQP
- Software CAD Convert Quarta EVO
- Software IATF 16949 core tools automotive regulations
- Software PPAP Quarta EVO
- SPC Software – Statistical Process Control
- PAS 99
- Document Management Software Quarta EVO
- Indicators for Processes
- Key Performance Indicators for Projects
- Performance Indicators for Post Sales
- Production Indicators
- Quality Supplier Indicator
- Quart EVO Organizational Model
- Quarta EVO 8D Report
- Quarta EVO Audit
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO FMEA
- Quarta EVO Guarantee Management
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Measuring Instruments Management
- Quarta EVO Process Management
- Quarta EVO Project Management Workflow
- Quarta EVO Returned
- Quarta EVO Risk Assessment
- Quarta EVO Sample Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software Quarta EVO HSE Health – Quality and Safety Management System
- SPC Software – Statistical Process Control
- PMBOK®
- Standard IRIS
- Document Management Software Quarta EVO
- Quarta EVO Complaint and claim
- Quarta EVO Corrective and Preventive Actions
- Quarta EVO HR Management QMS
- Quarta EVO Lot Inspection
- Quarta EVO Measurement System Analysis (MSA)
- Quarta EVO Process Management
- Quarta EVO Returned
- Quarta EVO Sample Management
- Quarta EVO Software Non Conformity Management Module
- Quarta EVO System Maintenance
- Software CAD Convert Quarta EVO
- SPC Software – Statistical Process Control
- AS/EN 9100
- Business Suite
- Technicalities Quarta Platform Quality Chain Management
Performance Indicators for Post Sales

Post Sales
Articulated in the market and often highlighted by all, one of the main imperatives of the company is to maintain a relationship with loyal customers on products and services offered. This essential asset must be protected by ensuring the highest possible level of: Quality of Product, Quality of Service and Cost competitiveness.
The analysis of even rare dissatisfied customer (Non Conformity Customer) or reports (complaints) should be framed within a strategy of constant analysis of the data that can be collected through Quarta EVO in different areas. A set of indicators (KPI) structured, updated and distributed to different users and areas (including non- IT), integrated with business intelligence methodologies created to generate analytical environments using the most modern technological platform.
Features and Benefits
With the modules of Quarta EVO suite, you can easily manage the processes such as the management of complaints, Abnormalities (Non-Compliance), Returns, and 8D Corrective Action Report. In addition to managing the flow of transactions and exchanges between the business and customer, you can collect this information and use it for detailed analysis, when needed.
The indicators are used to navigate within this database updated to understand what are the areas of suffering, what are the problems most commonly encountered on customers, such as the causes of these Non-Conformity.
Special mention is the possibility of making reflections on following costs:
- management costs or indirect costs;
- costs incurred in dealing with problems;
- costs due to problems attributable to the liability of providers;
- costs to be credited to the customer.
The collection of these historical data can be done through the use of query tools (querying) and graphical representation (charting) present in our solutions or through the creation of structured dashboard (KPI) and “navigable” in a dynamic way.
Main benefits in the management of customers using our solutions:
- Quality Management through analysis of actual customers in real time;
- Possibility of exploding data aggregated to arrive at analytical investigations for each customer / Item / Delivery;
- Analysis for defects , Causes , Pareto analysis and comparison type ppm etc;
- Virtuous circle of connection (closing the loop) between indicators and the logic of Internal Quality Control;
- Integration with data on costs of production / Reject / Rework, Turnover and indirect costs due to anomalies;
- Distribution of data via dashboards navigable by non-IT users with scheduling or reporting institutions.



